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Return Policy

Returns

While we hope that you’re always delighted with your order, we understand that there are occasions you may want to return items. If you do wish to return an item you are entitled to exchange, receive a credit or a full refund excluding delivery costs.


Returns Policy

Acorns is more than happy to exchange or refund goods purchased online for up to 14 days of receipt, provided goods are returned to our online store in their original, unused condition with the original packaging and tags.
All undamaged correctly returned products will be refunded to the original purchases credit card within 7 days. 
We will reimburse postage for damaged, defective or incorrectly sent items only.
We reserve the right to refuse a returned product that is damaged by the recipient due to lack of care or disregard of care or washing instructions.

How to Make a Return

Fill out the details on the Returns Form, including whether you would like a refund OR exchange. Place it in your parcel along with the goods to be returned or exchanged.
Send the parcel to:
Acorns Online Returns
9 North Rd
Clevedon 2248
Auckland
Please make sure you give us a daytime telephone number or your email address so we can contact you.
Once we have received the returned products we will notify you by phone or email of your exchange or refund entitlement.
Goods are returned to Acorns at your own expense unless the item is faulty. Please ensure all items are packaged securely and are returned to us by registered mail with a tracking number. Please note that Acorns is not responsible for the damage or loss of items being returned.

Exchanges

You can exchange any goods within 14 days of purchase. If you wish to exchange an item please contact us as soon as possible to reserve another item. Enter the details on the Returns Form with your order of the goods you would like to receive.  If you have decided to exchange for an item with a different dollar value we will credit or debit your card to match the difference. Please do not send us cash or cheques, we only deal with electronic payments.
If the same style is being exchanged for a different size or colour, once we receive your return we will send out your new item/items free of charge.


Refunds

Your refund will be credited back to the original purchases credit card and will exclude delivery costs, unless the item is faulty. Please be aware it may take several days for the refund to show in your account.

Gift Returns

If you have received an item as a gift and you would like to return it you are entitled to an exchange Gift Voucher. You may exchange the item in our retail store by presenting your exchange card.


Faulty Goods/Incorrect Items

Our Acorns online team takes great care checking all orders to ensure the goods you receive meet our quality standards and that we are sending you exactly what you asked for. However, if you do receive a faulty or incorrect item, please contact us to arrange a replacement with free delivery.
Faulty or damaged items must be returned within 14 days of purchase.
Please be aware that general wear and tear of products does not constitute a refund. Acorns will where possible replace or repair any goods deemed to be faulty, if purchased within the last 6 months. If we are unable to do this, a credit note or refund will be provided.

Sale Items
We do not accept exchange or refund requests for special product mark downs, samples, sale item or items that are no longer stocked unless the goods are unknowingly defective.
 


 

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